Microsoft authenticator new phone10/14/2023 ![]() Unexpected requests or prompts when you are not using a University service could be a sign that another person is trying to access your account. Important note: if you ever receive a prompt from the Microsoft Authenticator app that does not match your attempts to log in to or use a University service you must click “no, it’s not me” to block the attempt. To help you decide whether you should approve the log in request, the prompt will also show the name of the service or app you attempting to access, and a map showing the approximate location of your computer (note: the location shown is likely to be slightly different to your precise location, particularly if you are using a VPN).Įnter the number from your computer or other device and click “yes” to confirm sign in. The message says “Approve sign-in request” and shows a number you will need to enter into the app.Īt the same time, you will see a prompt on your phone asking if you are trying to sign in to a University of Bristol service. If you have set up the Microsoft Authenticator app as your default MFA method, you will sometimes see a message on the computer or device you are using to try to access a service. Please make sure you have the phone or device you use to authenticate available to you (and charged) whenever you may wish to log in to University services. Trouble authenticating using the Authenticator app.Staff and postgraduate research students.Using multi-factor authentication On this page: ![]()
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